help
centre
Welcome to the Latros Help Centre
Frequently
Asked
questions
We’re here to assist you with any questions or issues you may have regarding our services, products, and website. Explore the categories below to find quick answers or reach out to our support team for further help.
A digital agency is a company that specialises in providing online marketing, web development, and digital services to help businesses grow their online presence. This can include creating websites, managing social media, running online advertising campaigns, and providing digital strategies to engage audiences and improve business performance.
As a digital agency, we offer a wide range of services that help businesses succeed in the digital world, including:
- Web Development & Design: Creating professional, responsive, and user-friendly websites.
- Search Engine Optimisation (SEO): Improving your website's visibility on search engines like Google.
- Social Media Management: Managing and growing your presence on social media platforms.
- Pay-Per-Click (PPC) Advertising: Running paid ad campaigns on platforms such as Google and Facebook.
- Content Creation & Management: Developing engaging blog posts, articles, and digital content.
- Email Marketing: Creating and managing email campaigns to engage and nurture customers.
A digital agency can help your business:
- Increase Visibility: By improving your website's ranking on search engines and managing online ads, a digital agency ensures more people find your business online.
- Boost Engagement: With professional social media management and content strategies, you can build stronger relationships with your customers.
- Enhance Brand Image: By developing a professional, modern website and a cohesive online presence, a digital agency ensures your brand stands out.
- Save Time: A digital agency manages your online activities so you can focus on your core business.
Artificial Intelligence (AI) refers to the development of computer systems capable of performing tasks that would typically require human intelligence, such as learning, problem-solving, speech recognition, and decision-making. AI is transforming industries by automating processes and offering insights based on data analysis.
At Latros, we offer a range of AI-powered solutions, including:
- Data Analytics: Extracting insights from large datasets to help businesses make informed decisions.
- Automation: Automating repetitive tasks, such as data entry and customer support, to increase efficiency.
- Predictive Modelling: Using AI to predict trends, customer behaviours, and future business outcomes.
- Chatbots: AI-driven chat systems that provide customer support and enhance user experience.
AI can help your business by:
- Improving Efficiency: AI automates time-consuming tasks, allowing your team to focus on strategic work.
- Enhancing Decision-Making: AI analyses large datasets quickly, providing actionable insights that help you make smarter business decisions.
- Boosting Customer Engagement: AI tools like chatbots can interact with customers 24/7, providing support and improving customer satisfaction.
- Reducing Costs: By automating processes, AI can lower operational costs while increasing productivity.
Satellite internet is a type of internet connection that uses satellite technology to provide high-speed access in areas where traditional broadband services may not reach. It’s especially useful for connecting remote or rural locations where other types of internet infrastructure may not be available.
Satellite internet works by transmitting data between a satellite dish installed at your location, an orbiting satellite, and a network operations centre on the ground. This allows for fast, reliable internet access, even in remote areas.
The main benefits of satellite internet include:
- Accessibility: Provides high-speed internet access in remote or rural areas where other types of connections may not be available.
- Reliable Connectivity: Satellite internet can offer reliable, consistent connectivity.
- Scalable: Ideal for individuals, small businesses, and larger enterprises needing reliable internet in rural or remote regions.
Latros AI offers full-service web development solutions, including:
- Custom Website Design: We build websites tailored to your brand and business needs.
- Mobile-Friendly Development: Ensuring that your website looks great and functions seamlessly across all devices.
- E-commerce Solutions: Helping you set up and manage an online store.
- SEO Integration: Optimising your website for search engines to help drive traffic and increase visibility.
Search Engine Optimisation (SEO) is the process of improving your website's visibility on search engines like Google. It involves optimising various aspects of your website to ensure it ranks higher in search results. SEO is important because it drives organic traffic to your website, increasing your chances of converting visitors into customers.
Getting started with Latros AI is easy. Simply reach out to us through our Contact Us page, and we’ll set up a consultation to understand your needs and create a tailored solution for your business.
General Questions
What is Latros?
Latros is a company that provides cutting-edge AI solutions, digital marketing services, web development, and satellite internet to individuals and businesses in Zimbabwe and across Southern Africa.How do I get started with Latros AI services?
You can explore our services on the Services Page or contact us directly through our Contact Us page for a consultation.
AI Solutions
How can AI benefit my business?
AI helps streamline operations, automate tasks, analyse data, and make informed business decisions. Visit our AI Services page for more details.What AI tools does Latros AI offer?
We offer AI solutions ranging from data analytics, machine learning, automation, and predictive tools. Contact us to find out how we can customise AI solutions for your business needs.
Satellite Internet
Where is Latros AI’s satellite internet available?
Our satellite internet services are available across Zimbabwe and Southern Africa, including remote areas. Visit our Satellite Internet page for more information on coverage.How do I set up satellite internet at my home or business?
After contacting us, we’ll arrange installation and provide technical support to get your satellite internet service up and running.
Web Development & Digital Marketing
Can Latros help improve my website’s performance?
Yes, we offer web development and optimisation services. Our team ensures your website is fast, secure, and SEO-friendly to enhance performance.What digital marketing services do you offer?
We provide SEO, social media management, pay-per-click (PPC) advertising, and content creation services to boost your online presence and reach.
2. Account and Billing Support
Creating an Account
- How do I create an account with Latros?
You can create an account by signing up through our website’s contact form on the Contact us page.
Billing Questions
How do I pay for services?
We accept various payment methods including credit cards, bank transfers, and PayPal. Invoices will be emailed to you upon payment confirmation.
Cancelling a Service
- How do I cancel my services with Latros?
If you need to cancel a service, contact our support team via email or phone, and they will guide you through the process.
3. Troubleshooting and Technical Support
Satellite Internet Issues
What should I do if my internet connection is slow?
Try restarting your satellite router. If the problem persists, check our Internet Troubleshooting Guide or contact our support team for further assistance.How do I reset my satellite internet equipment?
Instructions for resetting your equipment can be found in the user manual provided during installation. You can also follow our Step-by-Step Reset Guide.
AI Solutions & Digital Marketing Tools
- I’m having trouble using the AI tools. Who do I contact?
If you’re experiencing technical issues with our AI solutions, reach out to our technical support team via email at support@latrosai.com.
Website Issues
- I can’t log into my account. What should I do?
Try resetting your password by clicking “Forgot Password” on the login page. If the issue persists, contact our support team for help.
4. Contact Support
If you can’t find the answer you need in our Help Centre, our support team is ready to assist you.
- Email: support@latrosai.com
- Live Chat: Use the chat icon in the bottom right corner to connect with a support representative.
- Working Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT+2)
We aim to respond to all inquiries within 24 hours.
5. Resource Library
Explore our range of helpful guides, tutorials, and blog articles here.