help

centre

Welcome to the Latros Help Centre

Frequently

Asked

questions

We’re here to assist you with any questions or issues you may have regarding our services, products, and website. Explore the categories below to find quick answers or reach out to our support team for further help.

A digital agency is a company that specialises in providing online marketing, web development, and digital services to help businesses grow their online presence. This can include creating websites, managing social media, running online advertising campaigns, and providing digital strategies to engage audiences and improve business performance.

General Questions

  • What is Latros?
    Latros is a company that provides cutting-edge AI solutions, digital marketing services, web development, and satellite internet to individuals and businesses in Zimbabwe and across Southern Africa.

  • How do I get started with Latros AI services?
    You can explore our services on the Services Page or contact us directly through our Contact Us page for a consultation.

AI Solutions

  • How can AI benefit my business?
    AI helps streamline operations, automate tasks, analyse data, and make informed business decisions. Visit our AI Services page for more details.

  • What AI tools does Latros AI offer?
    We offer AI solutions ranging from data analytics, machine learning, automation, and predictive tools. Contact us to find out how we can customise AI solutions for your business needs.

Satellite Internet

  • Where is Latros AI’s satellite internet available?
    Our satellite internet services are available across Zimbabwe and Southern Africa, including remote areas. Visit our Satellite Internet page for more information on coverage.

  • How do I set up satellite internet at my home or business?
    After contacting us, we’ll arrange installation and provide technical support to get your satellite internet service up and running.

Web Development & Digital Marketing

  • Can Latros help improve my website’s performance?
    Yes, we offer web development and optimisation services. Our team ensures your website is fast, secure, and SEO-friendly to enhance performance.

  • What digital marketing services do you offer?
    We provide SEO, social media management, pay-per-click (PPC) advertising, and content creation services to boost your online presence and reach.


 

2. Account and Billing Support

Creating an Account

  • How do I create an account with Latros?
    You can create an account by signing up through our website’s contact form on the Contact us page.

Billing Questions

  • How do I pay for services?
    We accept various payment methods including credit cards, bank transfers, and PayPal. Invoices will be emailed to you upon payment confirmation.

Cancelling a Service

  • How do I cancel my services with Latros?
    If you need to cancel a service, contact our support team via email or phone, and they will guide you through the process.

 

3. Troubleshooting and Technical Support

Satellite Internet Issues

  • What should I do if my internet connection is slow?
    Try restarting your satellite router. If the problem persists, check our Internet Troubleshooting Guide or contact our support team for further assistance.

  • How do I reset my satellite internet equipment?
    Instructions for resetting your equipment can be found in the user manual provided during installation. You can also follow our Step-by-Step Reset Guide.

AI Solutions & Digital Marketing Tools

  • I’m having trouble using the AI tools. Who do I contact?
    If you’re experiencing technical issues with our AI solutions, reach out to our technical support team via email at support@latrosai.com.

Website Issues

  • I can’t log into my account. What should I do?
    Try resetting your password by clicking “Forgot Password” on the login page. If the issue persists, contact our support team for help.

 

4. Contact Support

If you can’t find the answer you need in our Help Centre, our support team is ready to assist you.

  • Email: support@latrosai.com
  • Live Chat: Use the chat icon in the bottom right corner to connect with a support representative.
  • Working Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT+2)

We aim to respond to all inquiries within 24 hours.


 

5. Resource Library

Explore our range of helpful guides, tutorials, and blog articles here.


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